Legal

Privacy Policy

Effective August 18, 2026

Zen Transportation respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you when you contact us or use our website.

Information we collect

We may collect information you provide directly to us, including your name, email address, telephone number, school district or organization, transportation needs, employment inquiry information, and the contents of messages you send. We may also receive basic technical information associated with use of our website, such as browser type, device type, and general usage information.

How we use information

We use this information to respond to inquiries; coordinate transportation services, schedules, pickups, and drop-offs; provide service-related updates; evaluate district partnerships and employment inquiries; maintain safety and operational records; comply with legal obligations; and improve our website and services.

SMS consent and mobile information

If you voluntarily opt in to receive text messages, we use your mobile number to send conversational and informational messages related to your inquiry or transportation service. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers solely to deliver communications or operate our services on our behalf. They may use information only to perform those services and must protect it appropriately.

How information may be shared

We do not sell personal information. We may share information with service providers that support our operations, with schools or transportation partners when necessary to provide requested services, when required by law, or to protect safety and legal rights. SMS opt-in consent is excluded from sharing except with vendors acting on our behalf to provide the messaging service.

Data security and retention

We use reasonable administrative and technical safeguards to protect information. We retain information only as long as reasonably necessary for the purposes described above and to meet legal, safety, and operational requirements.

Your choices

You may decline SMS consent without affecting your ability to request or receive transportation services. To stop text messages, reply STOP. For assistance, reply HELP or contact us. You may also ask us to update or delete personal information, subject to applicable recordkeeping requirements.

Contact us

Questions about this policy may be directed to info@ridezentransportation.com or 617-602-2644.

See our SMS Terms of Service for additional text-messaging disclosures.